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HockWorks

When every billable hour matters, the wrong enquiry is expensive.

I'll tell you what may be silently stopping the right clients from reaching out.

WhatsApp me your website
Thiam Hock Ng

Free · No obligation · Reply within a few hoursJust tap and send. The message is pre-filled.

A visitor looks at a website, unsure. Most leave quietly; one path leads to a new enquiry.

Sound familiar?

Two problems that cost firms more than they realise

A good firm shouldn't lose its ideal clients because its website didn't communicate clearly.

1

Inconsistent enquiries despite traffic

  • Prospects land on your site, then leave without reaching out.
  • Utilisation drops and hiring feels risky.
  • The page where prospects decide gets the least scrutiny.

You don't need more visitors. You need the right ones to reach out.

2

Wrong-fit prospects eat billable hours

  • Exploratory calls from people who aren't ready or aren't a fit.
  • Discovery calls treated as free advice sessions.
  • "Let me think about it" after days spent on a proposal.

Every wrong-fit enquiry takes time from paying clients.

The real issue

Your website has one job. Help prospects decide.

Prospects arrive with one question. "Should I move forward here, or move on?"

When the answer isn't clear, the right ones leave and the wrong ones call anyway.

The fix isn't a louder button. It's removing friction for the right prospects and adding filters for the wrong ones.

A website that answers visitors' questions: the right fit reaches out, the wrong fit leaves early.

Want me to take a quick look at your firm's website?

WhatsApp me your website. I'll point out where prospects may hesitate.

WhatsApp me your website

Real examples

What friction looks like on a firm's website

Law firm, consultancy, or accounting practice, the same patterns show up.

Creates doubt

Contact Us

We'll be in touch

Creates clarity

Book a 15-min call with a senior team member

  • We'll tell you if we're the right fit
  • No obligation
  • No retainer commitment
  • Contact us for a consultation

    Book a 15-minute call with a senior team member. No obligation.

  • Submit an enquiry. Our team will get back to you.

    Book a short call. We'll explain how billing works and whether we're the right fit.

What I typically find

Strong credentials and steady referrals, but the site never answers what prospects ask. "How do you bill?" "Will I deal with a partner or a junior?" "What happens next?"

When the website answers those questions

  • Fewer tyre-kickers on discovery calls
  • Less senior time on proposals that go nowhere
  • More right-fit clients who arrive confident

Example of what I'll show you

  • Your next step is unclear

    prospects unsure what happens after contacting you

  • Billing structure not addressed

    prospects assume you're too expensive and leave

  • No indication of who they'll speak to

    prospects fear being passed to a junior

None of this needs a redesign. It needs answers where prospects hesitate.

A different approach

Two things your website should do

I don't start with

  • Layouts and colour schemes
  • Stock photos of handshakes
  • SEO tactics
  • Practice-area lists

I start with

Where does friction exist on your website, and where are filters missing?

Friction makes the right prospects hesitate. Filters help the wrong ones step away early.

What I look for first

  1. 1Can a prospect tell if you're right for their situation?
  2. 2Are fees, engagement model, and who they'll work with addressed?
  3. 3Is it clear what happens after they reach out?
  4. 4Does it say who you work with, and who you don't?
Thiam Hock Ng
Thiam Hock Ng, HockWorks

Who's behind this

How I can help your firm

I spent more than a decade in finance and consulting. So I don't start with design or traffic. I start with the moment your prospect decides.

Remove friction for the right prospects

Answer fees, process, and who they'll work with before they ask.

Add filters for the wrong ones

Help poor-fit prospects see it early, so your team talks to serious ones.

How it works

Three simple steps

WhatsApp me your website
  1. 01

    Send me a WhatsApp

    Share your firm's website.

  2. 02

    Get a clear picture

    Where prospects hesitate, and where wrong-fit enquiries slip through.

  3. 03

    Decide your next step

    Fix it yourself, work with someone else, or work with me. No pressure.

Fit

Is this for you?

This is useful if

  • You run a law firm, consultancy, accounting practice, or advisory firm in Singapore
  • You get traffic or referrals, but new engagements feel inconsistent
  • Wrong-fit enquiries keep taking your team's time

This may not be a good fit if

  • Your firm is brand new, with no enquiries yet
  • You're mainly looking for the cheapest website provider
  • You want guaranteed results without a diagnosis

Being upfront saves us both time.

See where prospects hesitate on your website

Send me your firm's website on WhatsApp. I'll share where prospects likely hesitate and what's worth fixing. No charge, no obligation.

WhatsApp me your website

Free · No obligation · Reply within a few hours

Just tap and send. The message is pre-filled.

You don't need to decide anything today.

What you'll receive

  • 2 to 3 specific insights on your website
  • Where prospects may be hesitating
  • What's worth fixing now and what can wait
  • Delivered on WhatsApp. No calls, no pressure.